Reference

What the Rules Look Like at cf11

Our legal terms set out your rights and responsibilities when you access this platform. These conditions apply to your account, your transactions through Touch 'n Go eWallet, Boost, or GrabPay, and your use of every section of the lobby — available where local law…

Account eligibility termsTransaction & wallet rulesData use & retentionJurisdiction conditions
cf11 What the Rules Look Like at cf11
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Legal queries about your account, data or transaction records are handled through the same support channels as general account help. We aim to respond to formal legal or data-related requests within a reasonable window. Raise your matter through the channel that works best for you, and please include your registered account email to speed up the process.

Live Chat Start a live chat session from the lobby footer. Have your account email ready so we can pull your records quickly and address your legal query without back-and-forth.
Email Support Send a detailed written request to our support email for account-linked legal matters, data access requests, or formal dispute submissions. Include your full registered name.
Account Dashboard Some requests — such as reviewing your transaction history, linked wallets, or stored payment details — can be actioned directly from your account settings without contacting support.
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Your personal data is used solely to operate your account, process payments through your chosen wallet — whether that is Touch 'n Go eWallet, Boost, or GrabPay — and comply with any applicable legal obligations. We do not sell your data to third parties. Stored data is retained for as long as your account remains active, plus any period required for regulatory or dispute-resolution purposes after closure. You may request a copy of the data we hold, or ask for corrections via live chat or email.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences and measure site performance. You can manage cookie settings via your browser; blocking essential cookies may affect account access.

Data Retention

Account records, transaction logs and identity documents are kept for a defined period after account closure. You may request details on retention timelines by contacting support with your account email.

Account Security

Login is protected by a one-time password (OTP) sent to your registered mobile number. We never ask for your full password by email or chat — report any such request to support immediately.

Data Correction Requests

If your stored name, phone number or linked payment method details are incorrect, submit a correction request through live chat. Verification of identity is required before any personal record is changed.

Frequently Asked Legal Questions

Below are the legal questions we hear most often from players in Malaysia, including those in Ipoh and Seremban reaching us through the mobile lobby. If your question is not covered here, live chat connects you to our support team.

Access depends on the laws applicable in your location. You are responsible for confirming that using this platform is permitted under local law before opening or continuing to use your account.

We may suspend or close accounts that breach our terms. Any verified balance remaining at closure is returned to your linked wallet — Touch 'n Go eWallet, Boost, or GrabPay — after identity checks are complete.

Contact support via live chat or email with your registered account email. We will confirm your identity and provide a summary of the personal data we hold on your account within a reasonable timeframe.

We store deposit and withdrawal records, your linked payment method details, and account activity logs. These records are used for security, dispute resolution and any applicable legal compliance obligations.

Open a live chat session or send an email with your account email, the transaction date, the RM amount, and the payment method — FPX, DuitNow or your e-wallet. Our team will review and respond within a reasonable window.

Change your password immediately via account settings, then contact live chat. Our security process involves verifying the OTP linked to your registered mobile number before any account changes are applied.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.