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How cf11 Handles Your Personal Information

This Privacy Policy sets out exactly what data cf11 collects when you open an account, make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and how we keep that data safe.

Account data protectionLocal payment privacyCookie controlData retention policyYour right to request access
cf11 How cf11 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something on your account, or find out how long we hold your payment records, these are the channels to use. We aim to respond to data-related queries within a working period appropriate to the request type — identity queries may take longer due to verification steps.

Live Chat Open live chat from any page on cf11 to ask about your account data, request a correction, or check what information we hold against your profile.
Email Support Send a written data request to our support email address. Include your registered email and the specific records or corrections you are asking about.
Account Settings Some data — like your registered contact number and email — can be reviewed and updated directly inside your account settings without contacting support at all.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We treat the data on your cf11 account the same way we treat your wallet balance — it belongs to you, and we have systems in place to keep it that way. Here is a straightforward breakdown of the four areas that matter most to you as an account holder.

Cookies and Session Data

We use cookies to keep your session active and remember lobby preferences. You can manage cookie settings through your browser. Disabling them may affect how the lobby loads on your device.

Payment Data Security

Deposits and withdrawals via Touch 'n Go eWallet, Boost, and GrabPay are processed over encrypted connections. We do not store your wallet credentials — only the transaction reference and amount.

Account Retention Rules

We keep your account data while your account is open. If you close your account, we retain only what applicable law in your region requires, then delete the rest within a standard clearance period.

Requesting Changes or Deletion

You have the right to ask what data we hold, request corrections, or ask for deletion. Contact us via live chat or email with your registered account details and we will handle the request directly.

Questions About Your Privacy Rights

These are the questions we hear most often from account holders about how cf11 handles their personal information, payment records, and account data.

We collect your name, email, contact number, and identity documents where required. Payment details from Touch 'n Go eWallet, Boost, or GrabPay are stored as transaction references only — not full wallet credentials.

Yes. Contact us through live chat or our support email with your registered account details. We will confirm what records exist and send you a summary of the personal data tied to your account.

Once your account is closed, we keep only what applicable law in your region requires. Everything beyond that legal minimum is deleted within a standard clearance period after account closure.

We do not sell your data. We may share it with payment processors — such as those handling DuitNow or FPX transactions — strictly to complete your deposit or withdrawal, and nothing further.

Basic details like your email and contact number can be changed in your account settings. For identity document updates, contact support via live chat and we will walk you through the verification step required.

Yes. Transactions via Boost, GrabPay, or Touch 'n Go eWallet pass through encrypted connections. We log only the reference and amount needed to reconcile your account wallet — your wallet PIN is never seen or stored by us.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.