Reference

What You Agree To When You Use cf11

These terms set out the rules that apply to your cf11 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsCovers all deposit and withdrawal activityTouch 'n Go eWallet, Boost, GrabPay includedUpdates take effect when published

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How These Terms Apply to Your Account

cf11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with cf11 and using any part of the lobby — whether that is slots like Silver Cloud Slots, live tables such as Royal Baccarat, or the Esports Sportsbook — you accept these terms in full. Each account is personal and non-transferable. You

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are responsible for keeping your login credentials secure and for all activity that takes place under your account. When you fund your account using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX, the transaction is processed under the same terms as your account agreement. Withdrawals
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are subject to identity verification before any amount is released to your wallet. We may suspend or close an account if we find a breach of these terms, including attempted manipulation of game outcomes or misuse of any promotional offer. Changes to these terms are posted
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on this page; continued use of the lobby after a change is published counts as acceptance. If you have questions about a specific clause, our support team can walk you through it before you commit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how your account has been handled, our support team is the right first stop. You can reach us through live chat, email, or our on-site contact form. We aim to respond to terms-related queries with enough detail to be genuinely useful — not a form reply.

Team online

Live Chat

Connect directly from the lobby footer. For terms queries, describe the specific clause or account action you are asking about so we can respond clearly.

Email Support

Send your terms or account question to our support address. Include your registered account email so we can match it to your record and reply accurately.

Contact Form

Use the on-site form under Account Help. Select the Terms & Conditions category so your query reaches the right team without extra back-and-forth.

ACCOUNT SECURITY

How We Protect Your Account and Data

Our responsibilities under these terms extend beyond the lobby. We handle your account data, payment records, and session history with care — and these four points explain the practical side of that commitment. Players in Ipoh and across Malaysia can check each of these through their account settings at any time.

Data Handling

We collect only the account and payment data needed to operate your wallet, process Touch 'n Go eWallet or GrabPay transactions, and verify your identity when required.

Account Security

Login uses a one-time password sent to your registered number. Never share this OTP. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We keep transaction and account records for the period required to handle disputes and comply with applicable obligations. You can request a summary of what we hold via the contact form.

Requesting Changes

To update your registered email, phone number, or linked payment method such as Boost or FPX, submit a verified request through live chat. Changes take effect after identity confirmation.

Your Questions About These Terms, Answered

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, live chat or the contact form will get you a direct answer.

Access depends on your local law. Where access is permitted, your account is active. If you are unsure, check local regulations before making any deposit or placing any wager.

We may suspend or permanently close accounts that breach these terms. Any balance held at the time of suspension is reviewed before a decision on withdrawal eligibility is made.

No. The same account terms apply regardless of which payment method you use. Boost, GrabPay, Touch 'n Go eWallet and FPX all operate under the same account agreement.

We post updates on this page with a revised effective date. Continuing to use the lobby after the new terms are live means you have accepted the changes. Check this page if you are unsure.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being closed and any associated balance being withheld.

Submit a data request through the on-site contact form under Account Help. Select the data request category. We will respond with your records within the period our retention policy allows.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use cf11

Reach Us About These Terms

Live Chat

Email Support

Contact Form

How We Protect Your Account and Data

Data Handling

Account Security

Data Retention

Requesting Changes

Your Questions About These Terms, Answered

01 Can I use the lobby if I am unsure whether access is permitted where I am?

02 What happens to my account if I breach these terms?

03 Do the terms change when I deposit via Boost or GrabPay instead of FPX?

04 How will I know if these terms have been updated?

05 Can I hold more than one account with cf11?

06 How do I request a copy of my account data or transaction history?

Terms & Conditions

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